FAQ
Can you custom make orders?
Yes! Just email us with your request @ [email protected], and we'll give you a quote!
What allergens are in the treats?
If you are allergic to milk-products, tree nuts, almonds, pistachios, peanuts, walnuts, cashews, you'll want request a custom made batch / alternative to our normal recipes. Please note that there are no soy in any of our ingredients.
Can I get free shipping if I pickup my order?
Yes! Just email me to set up a time. A convenient pickup location would be 135 E 57th ST, NY 10022 or 118 Baxter Street, NY 10013 @ Kam Hing Bakery.
Why do you only offer shipping in New York?
We have a Home Processor Permit that only allows us to sell within New York state. If you would like to see Nougat Land in a state near you, please support our social media followings!
Why is the packaging different from the pictures?
Sometimes we run out of the normal packaging we have, but don't worry! Everything is sealed airtight and the taste of the product is the same.
Why do the nougats lose its shape?
Because they get too hot! If you'd like them to retain their rectangular shape, place them in a cool spot or in the refrigerator and bring them out for 20 minutes before serving them!
How long do your products last for?
Nougats: 1 year shelf life, keep them in a cool place
Biscuits: 1-2 months
Rice Krispies: 2-4 weeks
Sticky Rice Boats: 4-6 months
Do you add any perservatives?
No! Our products keep a long time because sugar is a natural preservative. Our airtight sealing also extends the shelf-life by x10 times!